Falls Decor: Our Commitment to Accessibility

Ensuring Everyone Feels Welcome at Falls Decor

At Falls Decor, we believe everyone in Smiths Falls and throughout Lanark County deserves a welcoming and accessible experience. We're committed to meeting the accessibility requirements set out in the Accessibility for Ontarians with Disabilities Act (AODA) and its regulations. Our goal is to make sure our services, products, and physical store are accessible to people with disabilities, reflecting our belief that our community should be able to experience the best of Falls Decor.

We strive to provide our goods and services in a way that respects the dignity and independence of people with disabilities. This means offering accessible customer service, clear information, and open communication, while actively working to remove any barriers to accessibility. We regularly review our policies and practices to ensure they align with these principles, aiming to make every visit to our store a positive one for all our neighbours.

Your Feedback Helps Us Improve

Falls Decor values your feedback on how we provide accessible customer service. Your comments are important and help us get better. If you have any questions, concerns, or suggestions about our accessibility practices, or if you encountered any barriers while visiting Falls Decor, please let us know.

You can share your feedback using these methods:

• In-store: Speak with any staff member during your visit to our Smiths Falls store.

• By phone: Call us during our business hours.

• By email: Send your comments to our general inquiry email address.

All feedback will be directed to the right people and addressed promptly. We will acknowledge receipt of your feedback in the same way it was received, unless you tell us otherwise, and we will explain the steps we're taking to address your concerns or suggestions. Falls Decor is dedicated to continuously improving accessibility, and your input is invaluable in helping us achieve this for our community.