Colour Matching Return Policy
At Falls Decor, we guarantee the accuracy of our in-store colour matching service. If the colour match isn't right, we will remix it for free. Our commitment is to ensure you are confident and satisfied with your paint colour, addressing common anxieties like 'What if the colour match doesn't look right in my lighting?'
Why This Matters
Choosing paint shouldn't feel like a gamble. When you invest time and effort in a painting project, the last thing you want is a colour that doesn't meet your expectations. Our local Smiths Falls team understands this concern deeply. We use professional spectrophotometer equipment and staff who understand colour science to achieve precise matches. This policy ensures peace of mind, allowing you to focus on your project without worrying about costly mistakes or mismatched colours. We also ensure that our staff are patient, non-judgmental, and happy to help clients of all experience levels.
Accurate Matching
Utilizing advanced spectrophotometer equipment for a precise colour read every time.
Free Remix Guarantee
If the matched colour isn't right, we'll remix it at no additional cost to you.
Local Accountability
As a locally owned business in Smiths Falls, your satisfaction is our priority.
How to Choose with Confidence
Making the right paint colour choice involves more than just a perfect match; it's about how that colour interacts with your space. Consider bringing in a larger sample of the colour you want to match, if possible. This helps our team get the most accurate reading. Also, think about the lighting in the room, natural light, artificial light, and even the direction of sunlight can subtly change how a colour appears. Our team can guide you through these considerations, ensuring you choose with confidence and avoid the worry of 'What if I choose a colour and hate it after it's dry?'
The questions we get asked most.
You can bring almost any solid, flat sample that's at least the size of a quarter. This includes paint chips, fabric swatches, pieces of trim, or even small objects. The flatter and cleaner the sample, the more accurate our spectrophotometer can be. For more details, see our page on /colour-matching-service/what-samples-can-be-colour-matched.
Our in-store colour matching is typically a quick process. We aim to have your custom colour mixed and ready for you on the same day, often within minutes, depending on the complexity and store traffic. Our staff provide consultative guidance at the paint counter, helping homeowners select products and finishes while also serving professional painters who need fast, reliable supply and technical expertise.
We understand that colours can look different in various lighting conditions. If you're concerned the colour match isn't quite right after seeing it in your space, bring it back to Falls Decor. We guarantee colour matching accuracy, and if the match isn't right, we will remix it for free.
At Falls Decor, we are an authorized dealer for MF Paints, a 100% Canadian paint brand, explicitly valued by buyers who search for Canadian-made paint and value Canadian-specific climate testing. We believe in providing value through quality products like MF Paints that perform well and last, reducing the need for frequent repainting. Our pricing reflects the quality and Canadian origin of our products, offering a local alternative to big-box confusion.